Delete your Dote account

In the app (quickest)

1. Open Dote and go to the Settings tab.
2. Tap Account, then Delete account.
3. If you like, tell us why you're leaving. It's optional and anonymous.
4. Tap Delete account, then Delete for good to confirm.

It happens straight away and can't be undone. Want a copy first? Export my data, on the same screen, gives you a download of everything (or Email me my data sends it to you). Once it's done, we email you once to confirm, then forget your address.

No app? Email us

Send an email to the address below from the email address you sign in to Dote with, and ask us to delete your account. No need to give a reason.

Email us to delete your account: hello@dote.day

Signed in with Apple and chose Hide My Email? Then we only know your relay address (it ends in @privaterelay.appleid.com). You'll find it in your Apple Account settings under Sign in with Apple. Pop it in your email so we can find your account.

If we can't match your email to an account, we'll ask you to confirm it's yours before we touch anything. Then we delete it exactly as the app would and reply to let you know it's done, within a month at the most and usually much sooner.

What's deleted

Straight away, whichever way you ask:

• Your sign-in, sessions, email address, name and profile picture, including a photo you picked in Dote.
• Your push notification token, so nudges stop.
• Your own notes on plans and memories, your ratings, and the ideas you've hearted.
• Your answers to the Make Ideas yours questions (your date style).
• Your votes on Shape Dote suggestions. Suggestions you've made stay on the list but lose any link to you (they never showed your name publicly anyway).

If your partner still uses Dote

The ideas, memories and photos you shared stay with them, shown as added by "a former partner". It's their Dote too. We email them once to let them know you've left.

If you're the last one of the two (or never paired up)

Everything goes: every link you saved, idea, memory, note, rating and photo, your invite codes and your couple's Premium record.

What's kept

• Our database provider keeps an automatic recovery history for disaster recovery, so deleted data can linger there for up to 30 days before it's gone for good.
• If Dote hit a bug while you used it, a crash report may hold your device type, app version and an internal account number, never your name or email. These expire on their own, and once your account's gone that number doesn't point to anyone.
• Purchase records for Premium are held by Apple or Google, not by us.
• A note that we sent the goodbye email, so it can't go twice. It's filed under your old internal account number, never your email address.
• If you told us why you're leaving: the reason you picked and any words you added, how long you'd had the account, whether it was an iPhone or Android, and the day. Nothing that links it to you, not even an account number, so we can only ever count the answers.

Nothing else. We don't keep a copy of your account, and we never sell your data.

Joined the waitlist on dote.day too? That's a separate list with just your email and the date: email us and we'll take you off it.

Cancel Premium separately

Deleting your account doesn't cancel a Premium subscription. Apple or Google bill it, so cancel it in your App Store or Google Play subscriptions, ideally before you delete.